Returns

OUR RETURNS POLICY
We want you to love your cink beauty purchase. If something isn't quite right, eligible unused and unopened products can be returned within 30 days of receiving your order.
To be eligible for a return, products must remain unused, in their original packaging and in the same condition in which they were received. Any hygiene seal must remain intact.
HOW TO START A RETURN
Please contact our Customer Care team at hello@cinkbeauty.com to request a returns form and further instructions.
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
REFUNDS
Once your return has been received and inspected, we'll let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 14 working days of receiving your returned parcel.
Refunds are issued for the purchase price of the returned product. Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Additional delivery charges, including express delivery upgrades, are not normally refundable.
DAMAGED OR FAULTY PRODUCTS
If your order arrives damaged or you believe a product is faulty, please contact us as soon as possible at hello@cinkbeauty.com.
Please include your order details and photographic evidence of the issue where possible. We'll provide further instructions and arrange a replacement or refund where appropriate.
CANCELLATIONS
If you'd like to cancel your order, please contact us as soon as possible.
If your order has not yet been dispatched, we'll do our best to cancel it and process a refund. If the order has already been shipped, you'll need to follow our standard returns process once it arrives.
EXCHANGES
We don't currently offer direct exchanges.
If you'd like a different product, please return your original item in line with this Returns Policy and place a new order for the item you'd prefer.
NEED HELP?
If you have any questions about a return or refund, our Customer Care team is happy to help. Email hello@cinkbeauty.com and we'll get back to you as soon as possible.

Returns

At cink beauty, we want you to shop with confidence. That's why we've made our returns process as simple and straightforward as possible. If your purchase isn't quite right, you can return eligible unused items within our returns period, provided they're in their original condition and packaging.

We take great care to ensure every order leaves our studio in perfect condition, but if your makeup brushes, beauty sponge or powder puff arrive damaged or you experience an issue with your order, our Customer Care team is here to help. We'll always work with you to find the best solution, whether that's a replacement, refund or further assistance.

Before returning an item, we recommend reading our Returns Policy carefully to ensure your order meets the eligibility requirements. If you have any questions about returning a product, refund times or the status of your return, simply contact our team and we'll be happy to help.